Jobs at Hewlett Packard

Job Descriptions:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Participate in Customer Expectation management as part of escalation process
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters Deliver to a limited number of small-medium assigned accounts.
• Impact through the accuracy and quality of the services provided on limited account or systems assignment.
• Able to set expectations with customers based on defined parameters.
• Participate as active member in teams.

Your Profile

Education and Experience Required:

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

Knowledge and Skills Required:

Basic knowledge of HP products and services offerings. Communicate effectively to technical level and first-level management within an organization Active listening skills and ability to adjust messages to audience level. Problem-solving skills (proactive, reactive and creative based on clearly defined procedures. Conceptual understanding of Information Technology (IT) environments.

Critical Competencies to Drive Business Results:

Technical Breadth/Depth

Actively builds deeper technical depth in area-of-expertise, and expands knowledge base through development of associated but unfamiliar areas

Service Opportunity Review

Understands HP's installed base and the range of service contract coverage available, and applies this knowledge to advance and expand opportunities

Customer Experience Management (remote)

Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support

Customer Troubleshooting/Compliance

Acts quickly to resolve customer issues in a way that retains trust and maintains delight with HP

Customer Technical Information Sharing

Builds trust & confidence in HP's technical consultative capabilities through education & assistance

Services Support Policies & Procedures

Applies understanding of HP service organization and functions to support internal and external customer requests

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces

Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies

HPS/BU Implementation

Understands the strategy and customer requirements involved in deploying software solutions

Change Management

Develops methods for supporting innovation and change across the organization

Problem Solving

Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Job Descriptions:

Responsible for selling company, systems and services through indirect sales channels such as: Value Added Reseller (VAR), Original Equipment Manufacturer (OEM), System Integrators, Distributors, Dealers,

Alliances, Partners, Aggregators, Mass Merchandisers, or Retail. Represents the company to the Reseller/Channel and the Reseller/Channel to the company in all sales oriented activities, including marketing, advertising, sales, promotions, training, etc.

This responsibility will be accomplished by establishing a professional working relationship (up to the executive level) with the client, and by developing a core understanding of the unique business needs of the client within their area of specialty. This family of jobs will tailor strategy and solutions to meet the needs of the customer and interface with both internal and external/industry experts to anticipate customer needs and facilitate solution development.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Having at least 5-years experience as Sales.

Your Profile

Critical Competencies to Drive Business Results:

Partner Business Planning

Collaborates closely with partners to develop robust business plans that optimally position HP offers in existing accounts, identify new pursuit opportunities, and contribute to accurate forecasts for Solutions Partners Organization (SPO)

BU Initiative Development

Develops and drives Business Unit go-to-market strategies with partners to ensure optimum fit with partner's capabilities, solid Return on Investment (ROI) on marketing investments, and mutually beneficial wins

Partner Opportunity Qualification

Assesses solution feasibility from a technical and business perspective to assist partner in determining "qualify-in"/"qualify-out" status

Solution Planning/Formulation

Conceptualizes and articulates well-targeted solutions in area of technical specialty -- from proposal to contract sign-off

Partner Education/Knowledge Transfer

Educates partners in area of specialization to increase their technical appreciation of product/service/solution benefits and requirements

SPO Organization & Indirect Sales Operations

Understands what the SPO organization is about, how it functions, and the key initiatives supporting partners & effective partnering

SPO Systems/Tools/Methods

Applies SPO planning & productivity tools/processes to manage work

Partner Business Intelligence

Accesses and uses partner information to effectively align the business interests of HP and the partner

Partner Satisfaction

Cultivates and maintains positive relationships with partner to ensure retention and growth of business relationship, and position HP as the preferred partner for meeting the full range of customer's business needs

Influencing

Demonstrates the ability to lead, manage or enlist the support of others in the absence of formal authority

Priority Setting/Time Management

Demonstrates time management sensibilities when scheduling, allocating and prioritizing commitments

Conflict Management

Harnesses conflict creatively as an opportunity to better understand and/or improve a situation or relationship, and effectively resolves outstanding issues