2nd Level Support Specialist at Acer Indonesia, PT
Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world`s No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer`s continued growth, while the successful mergers of Gateway and Packard Bell complete the company`s global footprint by strengthening its presence in the U.S., and enhancing its strong position in Europe. Acer Inc. employs 5,000 people worldwide. 2007 revenues reached US$14.07 billion.
Over 30 years of making history in the fast-paced IT industry shows that Acer has walked in the right direction. Its far-reaching strategy of focusing on R&D and marketing development laid the foundations and created a company ready to embrace the challenges of the future.
Job location : Jakarta
Closing date : November 30, -0001
Key Responsibilities:
Handle all special case unit (Notebook, Desktop, Server, Projector, LCD) problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation
Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level
Up date information regarding service operation matters from Acer Asia Pacific to Service Operation department effectively
Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of Service Level Agreement & Customer Satisfaction Index
Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective
Qualifications:
University degree majoring in Computer Engineering
Minimum 5 years working experience as 2nd level support in Brand Computer
Strong technical knowledge and hands-on experience on Microsoft Windows O/S, Networking, Security, Unix, Database (SQL, Oracle, Progress), Lotus Notes, and Microsoft Office applications
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